Frequently asked questions

How do I add devices to DEP that were not purchased from Apple or an authorized reseller?

Devices that were not purchased from Apple or an authorized reseller can be added to the Apple DEP program, but it’s a little more difficult to do. You will need to have an Apple Mac computer with Apple Configurator 2 (AC2) installed. This app is available for free from Apple through the Mac App Store. Instructions for adding the device to DEP using the app can be found in the Apple Configuration 2 Help section or on the Apple web site.

You will need to have physical possession of the device and plug it into the Mac running AC2. The device will also need to be running iOS 11 or later. If it is running an older version of iOS, you will need to upgrade it first.

NOTE: Any device added to DEP through AC2 will have a 30-day opt-out period. This means that the device can be reset and removed from the program by the end user within 30 days of being added. To prevent this, we recommend holding on to the device for 30 days before issuing it to your end users.

I've changed the DEP profile settings. How do I make them active on the device?

Since the DEP profile is only used during the activation of the device, any changes to a DEP profile will NOT be made automatically on the devices that were previously activated. To get the changes to take effect on the device, you will need to factory reset the device so that it will request a new version of the DEP profile from Apple.